Frequently Asked Questions

Everything you need to know about your XMARK performance gear.

How long does shipping take for heavy gym equipment?

Most orders are processed within 24 hours. Depending on your location, standard ground shipping for weights and benches typically takes 3 to 7 business days.

What is the warranty policy on XMARK products?

We offer a comprehensive lifetime warranty on all structural frames and a one-year warranty on wear items such as upholstery, grips, and cables.

Do you offer international shipping?

Currently, XMARK ships exclusively within the continental United States to ensure the most reliable delivery of our heavy-duty fitness equipment.

Can I return an item if I am not satisfied?

Yes, we offer a 30-day return policy. Items must be in their original packaging and in like-new condition to qualify for a full refund, minus shipping costs.

How do I track my order?

Once your order ships, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery status.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.